Privacy Policy

Our designated Information Officer responsible for POPIA compliance:

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, physical address
• Competition Entries: Information provided when entering competitions or promotions
• Communication Data: Messages sent to our presenters, song requests, listener feedback
• Technical Data: IP address, browser type, device information when visiting our website
• Advertising Enquiries: Business information when enquiring about advertising opportunities

We process your personal information for the following purposes:

• To respond to your enquiries and communications
• To process competition entries and notify winners
• To send you updates about our programming (with your consent)
• To improve our website and broadcasting services
• To comply with legal obligations
• To process advertising and sponsorship requests

Under POPIA, we process your personal information based on one or more of the following grounds:

• Consent: Where you have given explicit consent for specific processing
• Contract: Where processing is necessary to fulfil a contract with you
• Legal Obligation: Where we are required to process data by law
• Legitimate Interest: Where processing is in our legitimate business interests and does not override your rights

Under POPIA, you have the following rights regarding your personal information:

• Right to Access: Request confirmation of whether we hold your personal information and access to it
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information in certain circumstances
• Right to Object: Object to processing of your personal information for direct marketing
• Right to Complain: Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact our Information Officer at info@edenfm.co.za

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary based on the type of information and purpose:

• Competition entries: 12 months after competition closes
• Contact enquiries: 24 months from last communication
• Advertising records: As required by ICASA regulations
• Website analytics: 26 months

We may share your personal information with:

• Service Providers: Third parties who assist with website hosting, email services, and analytics
• Competition Sponsors: When you enter sponsored competitions (with your consent)
• Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties. All third-party service providers are contractually bound to protect your personal information.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage statistics.

Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings (e.g., dark mode preference)

You can control cookie settings through your browser preferences.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

• Secure hosting with encrypted connections (HTTPS)
• Access controls limiting who can view personal information
• Regular security assessments
• Staff training on data protection

Some of our service providers may be located outside South Africa. When transferring personal information across borders, we ensure adequate protection as required by POPIA, including:

• Transfers to countries with adequate data protection laws
• Contractual safeguards with receiving parties
• Your consent where appropriate

If you are not satisfied with how we handle your personal information complaint, you have the right to lodge a complaint with the Information Regulator:

For any questions about this Privacy Policy or your personal information, please contact us: